Frequently asked questions
Straight answers. No call required.
Deliverables, timing, cancel, contact, refunds, and credential security.
Does the PDF mean every issue on my site is fixed?
No. You receive a PDF report of every successful update. It lists what the system successfully applied. It does not say or imply that every issue is guaranteed fixed — some items may be skipped when access, platform limits, or safety checks block a change.
What does Core Technical Repair include?
A one-off technical SEO hygiene pass on your site: we scan and, where access allows, fix ALT text, image filenames/titles, broken images and on-site 404s, H1/H2 hierarchy, basic crawl hygiene, and safe image compression. You get a PDF report of every successful update (successful updates only — not a guarantee that every issue is fixed). WordPress is supported first. It is not content writing, link building, ads, redesign, hosting, or a ranking promise.
What does Technical Site Guard include?
Continuous technical SEO hygiene on autopilot: a weekly Sunday sweep plus compress/tag for new images, covering the same in-scope items as Core. Each run includes a PDF report of every successful update (successful updates only — not a guarantee that every issue is fixed). Early-bird £149/mo, locked while your subscription stays active. WordPress first; Shopify, Wix and Squarespace coming soon. Not a hosting care plan.
How long does it take?
After payment we send encrypted onboarding. Once we can access the site, most Core repairs complete within a few business days (site size and platform matter). Guard runs weekly after onboarding. We’ll email you if something blocks access.
How do I cancel Guard?
Email hello@beyondizmai.co.uk from the address on your order. Cover runs to the end of the paid month; there is no mid-cycle pro-rata refund. The early-bird lock ends when the subscription ends. First-time customers also have a 14-day cooling-off period (a proportionate charge may apply if Guard already started at your request).
How do I contact you?
hello@beyondizmai.co.uk
Refund & Cancellation
You’re buying technical fixes we can apply — not rankings. Beyondizmai is a UK sole trader. Prices are in pounds sterling; we are not VAT-registered, so we don’t add VAT on invoices.
Core Technical Repair (£129 once)
- You have a 14-day cooling-off period from the contract under the Consumer Contracts Regulations. Asking us to start inside those 14 days means you request supply to begin early; you can still cancel within the cooling-off period and pay only for the work already done.
- After the cooling-off period, once Core is fully delivered (fixes applied and/or PDF sent): no change-of-mind refund.
- If we cannot connect after reasonable attempts, or we don’t deliver Core: full refund.
- Under the Consumer Rights Act, if the service is not carried out with reasonable care and skill or is not as described, you’re entitled to a fix or a partial/full refund as appropriate.
Technical Site Guard (£149/mo early-bird)
- Cancel any time by emailing hello@beyondizmai.co.uk from the address on your order. Cover continues to the end of the paid period; there is no mid-cycle pro-rata refund. Your early-bird rate stays locked only while the subscription stays active.
- On first signup you also have a 14-day cooling-off period. If Guard has already started running in that window with your request to begin early, a proportionate charge may apply for what has already been provided.
- If we cannot connect for a paid month, or the service fails for that month after access: that month is credited or refunded.
- Same CRA rights as above if Guard is not provided with reasonable care and skill or as described.
Business Brain (when sold — demo only today)
- Business Brain is a custom setup of your business knowledge into a searchable system (configuration and delivery of that brain for your business). It is not Core Technical Repair or Technical Site Guard.
- Where Consumer Contracts Regulations cooling-off applies: you have 14 days from the contract. If you ask us to start building or delivering inside those 14 days, you request supply to begin early; you can still cancel within cooling-off and pay only for work already done.
- After delivery of the Business Brain product (access handed over / agreed deliverables supplied): no change-of-mind refund.
- If we do not deliver what was agreed, or we cannot complete setup after reasonable attempts: full refund of sums paid for that undelivered Brain order.
- Under the Consumer Rights Act, if the service is not carried out with reasonable care and skill or is not as described, you’re entitled to a fix or a partial/full refund as appropriate.
AI Receptionist (coming soon — not for sale yet)
- AI Receptionist is a custom-built receptionist for your business (not a generic copy-paste bot, and not Core/Guard). It is not live and not for sale yet; these rules apply when it is offered.
- Where cooling-off applies: 14 days from the contract. Asking us to start build/configuration inside those 14 days means you request supply early; cancel within cooling-off and pay only for work already done.
- After delivery of the AI Receptionist product (go-live / agreed build handed over): no change-of-mind refund.
- If we do not deliver the agreed Receptionist build, or we cannot complete after reasonable attempts: full refund of sums paid for that undelivered order.
- Same Consumer Rights Act rights as above if it is not provided with reasonable care and skill or as described.
What if you can’t connect or something goes wrong?
If we can’t get usable access after reasonable attempts, or we don’t deliver: Core is refunded in full; Guard billing for that month is credited or refunded. If the service isn’t as described or isn’t done with reasonable care and skill, we’ll fix it or refund as the Consumer Rights Act requires. We don’t promise search rankings.
How do I know my website access credentials / Application Password and data are secure with you?
We take security seriously. Unlike marketing agencies that upload your website information and company files to public third-party clouds (such as OpenAI or ChatGPT), Beyondizmai does not.
Processing stays in our controlled pipeline; customer files are not fed into public AI chat tools. Your website access keys are fully encrypted, used strictly by automated scripts to apply fixes, and are not sent to public AI clouds. No humans browse your files. Your data is never shared or sold. Do not send passwords through this page or by ordinary email — they belong only on the encrypted onboarding form after checkout.
What website platforms do you support?
WordPress is natively supported now. Shopify, Wix, and Squarespace are coming soon. If your site is custom-built (for example HTML or React), select Custom Site on the onboarding form — we generate a clean file of code fixes for your developer to upload, labelled honestly as a developer hand-off.
Can I speak to someone before I buy?
Yes. Book a free 15-minute Zoom, or a private in-person meeting at £200 per hour, billed upfront on Stripe. The work itself still runs through the automated system. We will not take website passwords, paper notes, or cash in the room.